At jackpot go, your privacy is taken seriously. This page explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
Last updated: 2025. Applies to all registered users of jackpot go in the Philippines.
When you create an account on jackpot go, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. We also collect your preferred currency, which for Philippine-based players is Philippine pesos (PHP). Your registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent. If you update your profile details at any time, the most recent version of your information is what we retain on file.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled by certified third-party payment providers who operate under their own strict security standards. Transaction records are retained for regulatory compliance purposes and to assist with any disputes or account queries you may raise. You can review your full transaction history at any time from within your account dashboard. All financial data is transmitted using industry-standard encryption protocols to protect it in transit.
We automatically collect certain technical data when you use the jackpot go platform, including your IP address, device type, operating system, browser or app version, session duration, and the pages or game sections you visit. This data helps us understand how players interact with the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Usage data is analysed in aggregate form and is not used to identify you individually unless there is a specific security or compliance reason to do so. We may also collect information about your approximate location based on your IP address to ensure that our services are being accessed from eligible regions. This data is retained for a limited period and is not sold to advertisers or data brokers.
When you contact our support team or respond to platform communications, we retain records of those interactions, including the content of messages, timestamps, and the nature of any issues raised. This allows us to provide consistent support, track the resolution of your queries, and improve our service quality over time. If you opt in to receive promotional emails or push notifications, we record that preference and use it to send you relevant offers and updates. You can withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings. We do not use your communications data to build advertising profiles or share it with unrelated third parties.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear and enforceable rights over your personal data. Here is a plain-language summary of what those rights mean for you as a jackpot go player.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Simply contact our support team through your account dashboard to make an access request, and we will process it promptly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many details directly from your account profile, or contact support for changes that require verification. Keeping your information accurate helps us serve you better and ensures your account remains compliant.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected. Please note that some data must be retained for legal, regulatory, or fraud prevention purposes even after an account is closed. We will always inform you of what can and cannot be deleted and the reasons why.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will stop using your data for that purpose immediately. You can also object to other types of processing where we rely on legitimate interests as our legal basis, and we will assess your objection carefully before responding.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and that we process on the basis of your consent or a contract with you. Contact our support team to initiate a portability request.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can attempt to resolve the matter directly, but we fully respect your right to escalate to the NPC if you are not satisfied with our response.
All data transmitted between your device and the jackpot go platform is protected using TLS (Transport Layer Security) encryption, which is the same standard used by banks and major financial institutions. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. Passwords are stored using one-way hashing algorithms, meaning that even our internal team cannot view your password in plain text. We also implement rate limiting and anomaly detection to identify and block suspicious login attempts before they can compromise your account. If we ever detect a security incident that may have affected your personal data, we will notify you promptly in accordance with our obligations under Philippine law.
jackpot go does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, but these partners are contractually bound to handle your data only as instructed by us and in accordance with applicable privacy law. We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law or to protect the rights and safety of our users and the platform. Any such disclosures are made on a minimum-necessary basis, and we will inform you where legally permitted to do so. We review our third-party relationships regularly to ensure ongoing compliance with our privacy commitments.
We retain your personal data for as long as your account is active and for a defined period after account closure, as required by our regulatory obligations and internal risk management policies. The specific retention period varies depending on the type of data — for example, financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations in the Philippines. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you wish to close your account and understand what data will be retained and for how long, please contact our support team for a full explanation before proceeding. We are committed to not holding your data for longer than is genuinely necessary.
If anything in this Privacy Policy is unclear, or if you want to exercise any of your data rights, our support team is ready to help. You can also check the FAQ page for quick answers to the most common privacy and account questions from Filipino players.